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    Office Operating Hours: 7:30 am - 5:00 pm Monday - Friday
    Office Address: 50 Ottawa Ave. NW, Grand Rapids, MI 49501-1968
    Contact Number (24 Hour): (616) 456-3290​

    What are my options other than driving to Grand Rapids?

     
    Grand Rapids has 72.5 miles of on street bike lanes. There are a number of bus options, including the Silver Line and other bus routes.

    Further information is available at Silver Line Route Map (PDF) or ridetherapid.org.


    Where can ​buses park?

     

    Buses are encouraged to park on Scribner between Pearl and Bridge or on Mt. Vernon between Douglas and Lake Michigan Drive.

     

    Limited bus parking can be available to the Van Andel Arena.  Please note that Parking Services does not own or operate these bus parking areas.

     

    For contact information, please call Aaron Terpstra, Operations Manager (616) 456-3289. 


    Where should I park for events at Van Andel Arena?

    There are many parking options if you are going to the Van Andel Arena for an event, but the best options depend on what day and time your event takes place.


    For evening and weekend events:


    Surface parking lots south of Fulton by the Van Andel Arena are a popular choice. The most used lots include:

    • Arena Area 2 Lot
    • Arena Area 3 Lot
    • Arena Area 4 Lot
    • Arena Area 5 Lot

    Parking ramps are also a popular option as well. The most popular locations for these facilities include:

    • Cherry Commerce
    • Weston Commerce
    • The Gallery on Commerce (between Weston & Fulton)
    • Ottawa Fulton
    • Monroe Center (on Ionia between Louis & Monroe Center)
    • Louis Campau (on Monroe Center, North of Campau)
    • Pearl Ionia
    For daytime events during weekdays (Monday-Friday):
     
    Monthly parking customers populate many of the surface lots during the daytime, meaning the parking availability is limited. However, the parking ramp facilities mentioned above for evening and weekend events have some capacity. 
     
    If you need assistance, Parking Services does staff traffic personnel during these events who will be happy to direct you to the closest available parking area.
     

    Where do I park for an event at DeVos Place?

     

    For all events at the DeVos Place venue, there are a few different parking options. 

     

    The closest option is the DeVos Place parking garage that is located directly underneath the venue with entrances on Lyon Street and Bridge Street NW (right after Michigan Street SW changes to Bridge Street NW). 

     

    Additional ramp parking for this venue is available right across Monroe Avenue NW in the Government Center ramp. 

     

    If you are unable to find parking in these two locations, the Louis Campau and Pearl Ionia parking ramps are also available and are only a short walk away. 

     

    If you are going to an event at DeVos Place that begins after 5:00 pm on a weekday or is on a weekend, there is FREE parking available only a short walk from the venue in our North Ionia, North Monroe, and Scribner parking lots.

     

    My DASH bus should be here, but it’s not. Where is it?


    DASH buses run on loops during the day and aim to travel between stops within 5-7 minutes. Unlike the Rapid line of buses, the DASH does not have a set schedule of which time they will be at a certain location.


    If you would like to track the location of the DASH buses on your route, you can go to RapidConnect​ to see the real-time locations of buses. All you need to do is select your route.

    • DASH West is Route 20
    • DASH North is Route 22
    • Silver Line is Route 90
    For more information, check out​​ our DASH Bus Information page. If you’d like to speak with someone about the DASH, please contact 311 or (616) 456-3290.
     

    I can see that there are open parking spaces in this parking facility, why am I not able to park here without a parking card?


    Parking Services has an obligation to provide parking spaces to our monthly parking customers. These customers are downtown employees, college students, and residents whose monthly fees are associated with their access. Parking spaces will be held out of daily, hourly, or event parking to accommodate these customers. If an access only parking card sign is out, check with traffic personnel for the next available parking location.

     

    When are parking meters enforced?


    Parking meters over and between the Grand River and Division Street and Michigan Street and Oakes Street are enforced until 6:00 pm on weekdays (Monday-Friday).


    Although many parking meters throughout Downtown Grand Rapids are free after 6:00 pm on weekdays (Monday-Friday), it is important to pay attention to any signs around all parking meters because there are still some meters that are 'No Parking' during certain hours at the request of the City’s Traffic Safety Department.


    During holidays observed by the City of Grand Rapids, parking meters are not enforced. These observed holidays include:

    • New Years' Day
    • Martin Luther King Jr. Day
    • Presidents Day
    • Memorial Day
    • Independence Day (Fourth of July)
    • Labor Day
    • Veterans' Day
    • Thanksgiving Day
    • Day after Thanksgiving
    • Christmas Eve
    • Christmas Day
     

    When are Parking Services personnel available?


    Our offices are open Monday-Friday from 7:30 am to 5:00 pm if you’d like to come in and speak with someone. 


    If you’d like to reach someone over the phone, you can reach a member of the Parking Services team 24 hours a day, 7 days a week by contacting 311 or (616) 456-3290 or (616) 456-3751.​ 


    Additionally, our Security staff is available to help you if you need some assistance.

     

    What services does the Security team provide?


    Our Security team actively patrol our lots, ramps and stair towers, assist ramp and lot customer who locked their keys in their cars, have dead batteries, need a ride after DASH bus service hours, and complete reports for any incidents that occur within our ramps or lots.


    How do I sign up for a City ramp or lot Monthly Parking Pass?


    To start the process of obtaining a monthly parking pass, you’ll need to complete a Parking Facilities Agreement (PDF). If you’d like to set up automatic payments for your monthly parking pass, you’ll also need to complete a Credit Card Authorization (PDF) form as well. Once you’ve completed the appropriate form(s), you’ll need to bring them to our office.


    Our office is located at 50 Ottawa Avenue NW, Grand Rapids, MI 49503 on the ground level of the Ottawa Fulton parking ramp. The doors to our office are on the corner of Ottawa Avenue NW and Louis Street NW and are open from 7:30 am to 5:00 pm, Monday through Friday.​


    Where are can I find loading zones in Grand Rapids?


    There are many loading zone locations scattered throughout the city of Grand Rapids.​ A map showing the location of all the different loading zones can be found by clicking here.

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