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    Security & Operations

    Office Operating Hours: 7:30 a.m. - 5 p.m. Monday - Friday
    Location: 50 Ottawa Ave. NW, Grand Rapids, Michigan   49501
    Phone: (616) 456-3290

    Emai​l Security


    Services Provided to Customers
    1. Jitney Service to Areas 2, 3, 4, 5,  6, 6A, 7, 8, and 9 are available to customers who work past 6 p.m. or when the DASH bus service ends. To use this service, call 456-3751 approximately fifteen minutes in advance to advise of the desired time and place for pickup.  A Protective Services Officer (PSO) will pick you up at the time and location you specify, transport you to your vehicle, and wait until you are on your way. Look for a red security vehicle or Chevrolet Uplander with security markings.
    2. Our security personnel will also help you jump start a battery, get keys out of a locked car, change a flat tire, or assist with most any problem you, or your car, could run into downtown.
    If you have Compliment or Complaint please contact:

                 Aaron Terpstra - Operations/Security Supervisor

                 50 Ottawa Ave NW, Grand Rapids, MI 49501


                 (616) 456-3290

    When is Security Provided?
    • Security is provided 24 hours per day / 7 days per week
    • Where is Security Provided?

    Areas shaded red or pink are city parking facilities. They're the only ones patrolled by Grand Rapids Parking Services security personnel.  

    See map of patroled areas(PDF).