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    Security & Operations

    Office Operating Hours: 7:30 a.m. - 5 p.m. Monday - Friday
    Location: 50 Ottawa Ave. NW, Grand Rapids, Michigan   49501
    Phone: (616) 456-3290

    Emai​l Security


    Security Statistics 2011 (pdf)​​

    Services Provided to Customers
    1. Jitney Service to Areas 1, 2, 3, 4, 5,  6, 6A, 7, 8, and 9 are available to customers who work past 6 p.m. or when the DASH bus service ends. To use this service, call 456-3751 approximately fifteen minutes in advance to advise of the desired time and place for pickup.  A Protective Services Officer (PSO) will pick you up at the time and location you specify, transport you to your vehicle, and wait until you are on your way. Look for a red Dodge Stratus or Chevrolet Uplander with security markings.
    2. Our security personnel will also help you jump start a battery, get keys out of a locked car, change a flat tire, or assist with most any problem you, or your car, could run into downtown.
    If you have Compliment or Complaint please contact:

                 Aaron Terpstra - Operations/Security Supervisor

                 50 Ottawa Ave NW, Grand Rapids, MI 49501


                 (616) 456-3290

    When is Security Provided?
    • Security is provided 24 hours per day / 7 days per week
    • Where is Security Provided?

    Areas shaded red or pink are city parking facilities. They're the only ones patrolled by Grand Rapids Parking Services security personnel.  On June 29, 2009, Parking Services sold the Monroe Place parking lot.  Security is no longer provided at that location. 

    See a map of the patrolled areas (PDF).